|
POLICIES
and ANSWERS to Most Frequently Asked Questions!
We are Now Offering the Option of
First Class Mail for US Orders
of
Trading Cards, Shoe Charms, Italian Charms and
anything else that will fit in a SMALL Manila
bubble-envelope. On the
Shopping Cart, Look for "Shipping Options".
IF you choose First Class Mail for any other item
that should not go in a padded bubble envelope, we
are NOT responsible for any damage during mailing!
********************************
UPDATE OF POLICY SPECIFICALLY
CONCERNING TRADING CARDS SOLD ON OUR WEBSITE -
SEE
BELOW.
********************************
When filling out your
information on the Shopping Cart, PLEASE double-check
your Credit Card Information! Be sure the Billing Name
and Address info is exactly as it appears on your
Credit Card Statement!
Orders with
address information that doesn't match cannot be
processed!
Also, please be sure your EMAIL ADDRESS is
typed in correctly! If you DON'T get a copy
of your order by email, that means your email address
was typed in incorrectly - please
email
us if you haven't received a copy of your order
within an hour of placing the order!
AND please READ the Shopping
Cart fields carefully when entering your address!!
After you enter your city and state,
it is asking
you for your COUNTRY, NOT your COUNTY!!
This throws off the processing of your order, so
PLEASE be sure you put your country! If you
are in the United States, please enter as US.
Be sure to read our
Return Policy HERE! **We
accept PayPal on our Shopping Cart as a
Payment Option!**
After you place your order you will get an automated confirmation that your
order has gone through successfully - if you don't
receive that, it means your email address was NOT
entered properly - please
email
us
if you DO NOT
receive this automated response shortly after you place your
order.
NEED AN ORDER BY A CERTAIN DATE: Let us know if you need an order by a certain date, and we will
let you know if we can get it out in time. We usually ship
orders out in 3-5 Business Days from the time of
order. PLEASE email us
separately if you need something by a certain date, so we will be sure to see it,
and ALSO please tell us if you want something
shipped Express Mail, and be sure to choose Express
Mail for your Shipping Method during your Check Out
Process! CUSTOMER SERVICE AND TECHNICAL SUPPORT:
For questions about your order or any of our
products, or problems you encounter with our website, e-mail
Deb Martino
MERCHANDISE CONDITION:
All items are new and unused unless otherwise noted. PHONE
ORDERS:
We
only take online orders through
our website. (You can pay Online by credit card
or PayPal,
or MAIL in a check, money order or your credit card
info using the Shopping Cart, see below for
Payment Options). Our shopping cart utilizes the most
up-to-date technology and is guaranteed 100% secure to
place your order with credit card or personal
information needed to process your order. Paying
online with a credit card is the safest way known to
place an order as it goes through SSL (Secure Socket
Layers). Your information is never on one server
at one time. All emails will have your credit
card information deleted for added security.
PAYMENT OPTIONS:
We accept MasterCard, VISA, American Express, Discover,
PayPal, Personal Checks and Money Orders, either
Online or Mail -in. The Shopping Cart is set up
for either option. When
you add the first item to your Shopping
Cart, it will give you different options for payment,
including mailing in either your credit card info, or
a check or money order. We do
not ship COD. Sending a check may delay shipping up to 10 days while it
clears. Checks and Money
Orders are expected to be received within 7 business days unless other
arrangements have been approved by The Sylvan Lane Shoppe. If payment is
not received within that time period, items will be put back into inventory and
the order will be voided.
Please make
checks or money orders out to The Sylvan Lane Shoppe and send to:
Deb
Martino
The Sylvan Lane Shoppe
7 Sylvan Lane
Feeding Hills,
MA 01030
SHIPPING/HANDLING:
MOST U.S. orders are
shipped US Postal Service Priority Mail (2-3 days) with Delivery Confirmation (+
.75), and
are usually shipped
within three to five business days after receiving payment. The Shopping
Cart is set up to automatically calculate Domestic
U.S. shipping charges directly from the Post Office's rate
chart. The Handling Charge of 75˘ is actually the Delivery
Confirmation Charge, NOT a Handling Fee.
You can now choose
First Class Mail (See Special Limitations below), Priority Mail (2-3 Days) or
Express (Overnight to most cities, 2nd day to all
others).
PLEASE send us
a separate email
if you need an order by a certain date, and we will
let you know if we can get it out in time. Sorry we do not ship COD,
UPS or FedEx.
FIRST CLASS MAIL: Special
Limitations: First Class Mail is available
for Orders of Trading Cards, Shoe Charms,
Italian Charms and anything else that will fit in a
SMALL Manila bubble-envelope. On the
Shopping Cart, Look for "Shipping Options".
IF you choose First Class Mail for any other item
that should not go in a padded bubble envelope, we
are NOT responsible for any damage during mailing.
 INTERNATIONAL
SHIPPING CHARGES:
The charge is based on the weight of
the package, and is calculated automatically by the Rate Charts
at the Postal Service Web Site.
SPECIAL UPDATE OF POLICY
CONCERNING ANY TRADING CARDS SOLD ON OUR WEBSITE:
Unusually high
demands may deplete our stock of Trading Cards before we
are able to take down the Order Button. If this occurs,
we will advise you by email if you ordered only one
card, or if you've ordered multiple cards we will make
note of any out of stock cards on your receipt.
We do not backorder any Trading Cards, and Returns are
NOT ACCEPTED providing the cards that were mailed to you
are cards that appear on your order, and not cards that
you did NOT order that were sent due to our error.
If you have any questions about this policy please
EMAIL
US BEFORE you order! SALES TAX:
Because of our store location, we are required by
law to collect 5.00% sales tax on the merchandise total for shipments to
MA.
Out of USA orders: All
foreign countries outside of the USA may have a "customs"
or VAT tax applied to their order by your country.
We have no control over each countries "customs"
taxes, and they vary from country to country.
RETURNED
CHECKS: Checks returned due to
insufficient funds will be subject to a $30.00 charge. Checks which have been sent
to collection will be subject to a $75.00 fee plus reasonable attorney's fees in
addition to the amount of the check.
RETURNS and
CANCELLATIONS:
OUR
RETURN POLICY:
If you receive a wrong item that was due to our error or
the item was damaged in shipment please contact us
immediately and we will pay for the return of product
to our location and also pay for reshipping the
correct or replacement item back to your location.
Please let us know within 7 days of any shipment
errors or damage. Although we strive for 100%
correctness in all orders, mistakes on rare occasions
may occur.
7
Day Return Policy: Returns will be at The Sylvan Lane Shoppe's discretion
if your order was shipped per your instructions and
not due to our error.
PLEASE NOTE:
If some of the items that
you ordered are out of stock but you still received
the rest of your order, this does NOT mean your order
was not shipped per your instruction! We
consider the items that appear on your order form that
WERE shipped to you to be a complete order as per your
instruction. It is NOT considered OUR error as
long as what was shipped to you was on your order
form. There seems to be some confusion of
this policy so please if you have any questions,
EMAIL
US BEFORE you order! A 10% restocking fee
will be charged on orders that we have authorized as
eligible for being returned after being
shipped. After an order has been shipped, we cannot
refund shipping charges or return shipping charges. All
items must be in their original, un-opened
packaging. For example, action figures must
still be on their card with the plastic packaging
unopened and intact. Upon return of the item to our stock we will issue you
a store credit or a refund. Please contact us
for proper shipping instructions for returned items.
Any unauthorized returns will not be accepted.
SPECIAL
NOTE:
We cannot accept ANY food product return (ie: Bertie
Botts Jelly Beans, Chocolate Frogs etc.)
BACK
ORDERS:
Unusually high
demands may deplete our stock. If this
occurs, we will advise you by email (if the item out
of stock was the only item you ordered), or we will
make note of it on your receipt if other items that
are in stock were also ordered. We do not
backorder any items.
If
you do not receive your order within 12 days (U.S.
Orders only), please
e-mail us: info@sylvanlaneshoppe.com.
SHIPPING DAMAGE:
For Insured Packages, report any damage or breakage of your merchandise
upon receipt to the carrier immediately. You MUST retain all packaging material
for the carrier's inspection. Before replacement merchandise can be shipped to
you, a damage claim must be filed with the USPS. For uninsured packages,
please email us.
SPECIAL NOTE:
Prices are subject to change without
notice. The price at the time you place your order is the price you will
be charged.
PRIVACY STATEMENT: The Sylvan Lane Shoppe recognizes the sensitive nature of
your personal account information. For your protection, all information
transmitted to us while visiting our web site is secured using the latest
technology in software encryption and security. In addition, The Sylvan Lane
Shoppe does not distribute any information you have supplied us on our site to
outside parties. For our full privacy statement, click
here.
|
